Welcome to our website. Because we respect your privacy, we would like you to know about how we collect and use information on it.
Throughout this policy, we refer to “personal information”. This is any information where your identity is apparent or can reasonably be ascertained. We would like to assure you that we do not collect your personal information unless you give us permission to do so, such as via a web form.
Scope
The purpose of our website is to provide you with information about the Missionaries of the Sacred Heart of Jesus (MSC), respond to your enquiries and provide to you the opportunity to acquire a service or product.
Personal information
If you fill in a form on our website, we will collect the email address and any other details, such as your name, which may be required in order to submit the form. We will also retain a record of your enquiry.
If you provide us with sensitive information, such as your racial or ethnic origin, political opinions, religious beliefs or affiliations, we will handle that information in accordance with the MSC Privacy Policy.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
MSC Security Policy
MSC uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by MSC or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by MSC.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Acknowledgement Policy
After donating online, you will receive an email confirmation from eWAY containing your donation details (if you have provided your email address). We will normally confirm receipt of your donations within a few minutes of ordering. If you wish to query donation/bequests please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Refund Policy
If for any reason you want a refund for items you purchased, notify us within 24 hours upon receipt of the item. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
How we deal with complaints and requests
If you wish to know what personal information we hold about you in order to ensure it is accurate or complete, please contact us. In some cases, we use third party providers, such as MailChimp – external site where you can easily access the information we hold about you via an “update your subscription preferences” link. It is our policy to ensure you have the ability to access your personal information easily. If you are unable to access your information, please contact us.
Please note that if you contact us to obtain access to your personal information, we may ask for evidence of your identity to protect the privacy of others.
If you wish to contact us, please do so by using either the contact form or telephone number on this website or write to us via the address provided on our website. We will endeavour to respond to you within fourteen days. If your enquiry is a complaint, this may take a little longer to resolve. Regardless, we will respond to you within fourteen days to advise you of the action we are taking to resolve it.
How we protect your personal information
Our website is hosted in Australia only in secure facilities that host high profile customers and have a high standard of compliance. In order to secure the personal information we hold on our websites about you, we collect this information and store it securely and we have safeguards in place to protect it.
All of our workers are trained in the importance of confidentiality and maintaining the privacy and security of your information. Your personal information is only accessible to workers who are responsible for our websites or providing information, services or products to you.
Website analytics
A standard part of websites these days is the ‘cookie’, which helps to improve the experience of visitors. A cookie is a small text file. From time to time, we may use them, in which case when you visit our website, they will be placed on your computer as a tool to remember your preferences. If you do not want a cookie loaded onto your computer, you can adjust the settings in your web browser to block it. You can also clean the cache on your web browser at any time to remove cookies from your computer. If you do this, please be aware that some functionality of our website may not work.
For your convenience and information, we may provide links to other websites. Please be aware that we are not responsible for these websites, and do not have any control over their compliance with the privacy practices we lay out in our policy. If you visit them, you do so at your own risk.
To improve your experience of using our website, we use Google Analytics to observe the traffic to our site. This service transmits website traffic data to Google servers in the United States. No personally identifiable information (including your IP address) is obtained by Google Analytics.
By using this website, you consent to us collecting and analysing the data in the manner described in Google’s Privacy Policy- external site and in the manner and for the purpose as described above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.
We may also use social media sites such as Instagram, Tik Tok, WhatsApp, WeChat, Messenger, Telegram, LinkedIn, YouTube, Facebook, X and others. If you choose to “like” or “share” information from this website through these services, you should become familiar with their privacy policies. If you have an account with a social media site, the interfaces may allow the social media site to connect your visits to our website with other personal information.
Third Parties
MSC may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
MSC does not share any information with third parties for any unknown or unrelated uses.
Our obligations
Our organisation is bound by the provisions of the Privacy Act 1988 (Cth) – external site, including the Australian Privacy Principles- external site.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Contact us
Should you have any queries about how we handle your personal information or wish to make a complaint about the manner in which the MSC has handled your personal information, in the first instance please contact:
Privacy Officer
The Missionaries of the Sacred Heart
PO Box 252
Coogee NSW 2034
If you have questions or concerns about how your personal information is handled or would like a copy of our Privacy Policy, you should first contact The Privacy Officer at Email: privacyThis email address is being protected from spambots. You need JavaScript enabled to view it.
